Delivery
- Delivery within metropolitan France.
- Delivery time: 3 to 7 working days.
- Free delivery on orders over €39.
- Tracking number sent by email upon shipment.
Your order may arrive in several packages if it contains items from different warehouses.
Returns
You have 14 days from receipt to exercise your right of withdrawal, without having to provide a justification.
To initiate a return, please email us at nordpet.eu@gmail.com with your order number. We will provide you with the necessary steps. Refunds are processed within 14 days of receipt of the return.
Did a product arrive damaged or defective? Send us a photo within 7 days: we will replace it or refund you free of charge. All our products are covered by the 2-year legal guarantee of conformity.