What are the delivery times?
Your order is delivered in Metropolitan France within 3 to 7 business days. You will receive a tracking number by email as soon as it ships.
Is delivery free?
Yes, delivery is free on orders of €39 or more in Metropolitan France.
How can I track my order?
Use the tracking link received by email or go to our Order Tracking page.
Can I return a product?
Yes. You have 14 days after receipt to return an item to us. Consult our Delivery & Returns page.
Are payments secure?
Yes. All payments are encrypted and processed by certified providers (credit card, PayPal, Apple Pay, Google Pay).
How do I choose the right size?
Each product page indicates the dimensions. If in doubt, write to us with your pet's weight and breed: we will be happy to advise you.